Dear Patients of Ontario,
I would like to introduce myself, but how? Not by my name because, as Shakespeare wrote, what’s in a name? Not by my age or gender or ethnicity, for those things are often subject to discrimination. Not by my marital status or number of children, for what is true today, may not be true tomorrow. So let me introduce myself in the only way that matters at this very moment in time.
I am an Ontario physician and I am suffering.
I have spent the greater part of my life striving to be the best possible version of myself. As a child, I was intelligent, sensitive, idealistic, perfectionistic. I believed that dreams were realized through hard work and perseverance. And after decades of unyielding determination, when my dream of becoming a physician finally became a reality, I understood this was not by chance; it was my calling in life.
It was with this unwavering dedication that I kept strong through the many grueling years of training. It was with this conviction that I set aside my basic human needs for the benefit of others. And when at long last, I graduated into the working world, starry-eyed and bushy-tailed, ready to use my knowledge and skills for the good of my fellow humans, it was like taking my first breath.
Because what you don’t understand is that my sustenance comes from your health and happiness. When you are well, I am well. When you suffer, I suffer. When you are disappointed in me, I am even more disappointed in myself. I lay awake at night wondering if you’re alright, wondering if I made the right medical decision for you, wondering if I had done something differently, would I have saved your life?
I carry the lives of thousands of people in my head and in my heart, and that weighs on me constantly. When I am not working, I feel guilty that I wasn’t there to help you in your time of need, but when I don’t rest, I don’t have the strength the carry the responsibility of so many lives. And when you criticize me, when you call me greedy and lazy and self-motivated, you have no idea how much damage you are doing. My strength comes from your health and well-being, so when you say these things, I am deflated. I am no longer the skilled and confident physician you need me to be.
My life’s work is to keep you healthy and happy and strong, but in order to do that, I must also be healthy and happy and strong. After years of being criticized and devalued, unappreciated and disrespected, abased and abused, I’m not sure how much more I can take before I shatter into a thousand pieces. When I tell you this is not about money, it’s the truth. Because no amount of money can compensate for these attacks on my integrity, my dignity, my humanity. And so, with a heart that is battered, bruised and on the verge of breaking, I am preparing to walk away from what I believed was my life’s work, because as your Ontario Physician, I am suffering and it needs to stop.
Your (soon to be former) Ontario Physician
“Can I borrow your belt Anna?”
These are the words running through the mother’s mind as she replays the moments of the last 24 hours. Her fun loving, straight A student, rep soccer playing daughter, gone forever.
That morning, mom had left to walk the dog. Her teen daughter Melissa, was sleeping in and deserved a rest, so mom slipped out quietly.
Hours later when she still wasn’t up, mom went to check on her.
The horrific scene is burned into her mind. Her daughter was hanging with the belt she had borrowed from her sister. Dead. Gone.
I met this family in the emergency department several years ago. They were blind-sided by their daughter’s suicide. Were there signs they had missed? I think about them as I see teen after teen come with anxiety or depression. The pressures growing up today, are tremendous. A mean comment 30 years ago would be forgotten in a week; today teens bully via social media. The comments linger for months, forever there, for all to see. Girls feel enormous pressure not only to look like air brushed celebrities but now, the popular kid in high school posting her photos is a cause of self-doubt.
One by one, I try to help them make sense of this world they live in. Try to get their self-esteem to be about their own accomplishments rather than the comments of acquaintances online. I don’t want to miss seeing the signs. I don’t want another Melissa.
The efforts pay off in individual moments.
“Thank you” says one 17 year old girl, as I sew up her laceration. “You don’t remember me but I came here last year after swallowing a bunch of pills. You talked to me without judgment. You got me to see all the people in my life who would miss me and who really matter. It was hard, but I got the help I needed and I’m doing so much better. I thought you should know”.
I say a prayer of thanks in my mind. Melissa has helped another girl find her courage.
Doug is a middle-aged man in my family practice, who works a steady job with daytime hours and a regular paycheck. Like many in my practice, his work is also low paying. For those like him, working for minimum wage or with precarious contract or part-time jobs, that means no benefits.
Not for prescription drugs, or psychotherapy, without dental coverage or a day of paid sick leave.
Despite this, more often than not, he’s able to cover his monthly expenses. Sometimes even with a little left to spare.
But lately has not been one of those times. And it’s weighing heavy on both our minds, leading to some very difficult conversations.
Doug has a medical condition that requires life-long blood thinning. To treat it, he’s on a blood thinner called warfarin. It’s a medication notoriously sensitive to diet and interactions with medications, sometimes thinning your blood too much or not enough. But it’s cheap. Even though there are better medications out there, they’re just too expensive for Doug to pay for out-of-pocket. There’s nothing I can do as his doctor to change that.
Recently, despite his close monitoring and diligence, Doug’s blood was just a little too thin. He began vomiting blood and was admitted to hospital. Thankfully, he was stabilized, treated and eventually able to return home.
That’s only part of his recovery story. Despite this major bleed, he still needs to continue on his blood thinners. He also needs a new regime of medications to make sure he doesn’t have another bleed that puts his life at risk.
Like so many patients on the razor’s edge of making ends-meet, this hospital admission may force him to choose between his financial security and physical well-being.
Everyday he’s been in hospital, is a day of lost wages. Everyday he stays home from work to regain his strength from his lost blood, means another day without any income and a depletion of his limited savings. Combined with the cost of the new medications he needs, he’s left with an impossible choice.
Despite being too sick to work, does he force himself to go back to the job to pay his bills? Or, does he stay home to regain his strength, making sure a premature return to a demanding job doesn’t cause him to re-bleed?
As his family doctor, this is a conversation I dread having. It’s one that no prescription pad and no amount of motivational interviewing will fix. It’s a conversation that happens far too often, for too many patients, in too many doctor’s offices.
Does he choose to pay his bills, or does he choose protect his health? What kind of choice is that?
I am a Caucasian doctor covering a maternity leave for a physician of Pakistani descent in Mississauga, Ontario.
She is born and raised in Canada, speaks English fully and has no accent.
She wears a hijab and other forms of dress consistent with her religion and culture. She clearly identifies with her ethnic background and religion.
She is Canadian.
I had no idea racism was so prevalent in Canada when I agreed to cover her maternity leave. It has shown itself in multiple ways in daily interactions–none so loud and overt as the video we have all seen about the woman yelling for a “white doctor” in a walk-in clinic in Mississauga, but present nonetheless.
Several of her patients, within minutes of meeting me, have asked me to become their permanent family physician since they “connect with me more”. They known nothing about me or my skills, and have had no opportunity to connect or establish a rapport. They simply know what I look like.
Then there are the many other patients who I have to work so much harder than expected to win over. They inherently don’t trust me, won’t listen to my opinion or advice and will automatically assume I am wrong. They are often rude. You may expect it’s because I’m not their regular doctor except there is a consistent theme as to who these patients may be.
The sad part is I am now able to predict which patients will love or hate me often based on their skin colour. Something I never expected or anticipated.
Many of the patients of South Asian descent over 50 years old seem to have decided prior to meeting me they don’t like me before I open my mouth. There have been a few who try to undermine me by asking the reception staff to call the doctor I’m covering for in an attempt to get what they want because they don’t trust me and others who have point blank said they won’t come back until their doctor is back.
There are only a few I have won over and now trust me with their health care.
I find both groups difficult but in light of the video, I think it’s also important to point out how rude and degrading many people are to those from other ethnicities period. There is a nurse in our clinic who is of African descent and is black. She faces significant attitude and rude behaviour from the predominantly South Asian descent patient population.
Honestly, I will think twice before I agree to cover another doctor of a different race.
It wasn’t something I considered when I took this locum position because I know I am not racist.
However, I hadn’t realized so many of the patients would have such a problem with me and be so blatantly rude.
My own family physician is a male of South Asian descent. I have moved away from him quite a distance, but I still always go back because he is great.
My Canada doesn’t discriminate.
My biggest hero has always been my Godmother. She delivered me five decades ago, when my Mother was considered to be an “old and high risk first time Mom”. My Mother’s age and previous miscarriages made her a high risk patient thus eligible to be consulted on by my Godmother. My Godmother… She was the Professor of Obstetrics and Gynecology at the time … but also a 35 year old dynamo woman with a great knowledge and reputation. She was brilliant, dedicated, and when she let her hair down a beautiful woman who had a tinkerbell laugh and smoked coloured cigarettes when she was out with a group.. In that day and age smoking was acceptable.
As I grew up she continued to play a passive role in my life, too busy to be involved on a day to day basis but appearing from time to time to visit and follow my progress. Subliminally I wanted to be like her. Have a profession, and make a difference. She was so different from the other women that I knew.
What I learned from her was to be a role model at all times. To understand the small differences that make the big differences.
I honestly believe that she played the largest role in me wanting to be a Doctor. I did not grow up knowing any other Doctors personally ~ just my Godmother who was different from all the Mothers that I knew. She is still alive and was recently honoured by her department for “Outstanding Achievement re Women’s Health Issues”. Still a goal to aspire to.
My mother was a young new bride, an Italian immigrant, and pregnant with her first child. She moved to Toronto with her husband, leaving her family including her parents back in Italy. Nervous, but looking forward to her new family eagerly, she prepared for me in the tiny apartment she rented with my father.
My mother had little understanding of how things worked in the human body and even less knowledge of pregnancy and what could go wrong. Around the time she was due, she began to bleed. She was terrified–remember there were no ultrasounds, no “Google”, no phone calls to Tele-health or her doctor. My father wasn’t home.
She called her neighbour who helped and brought her to the emergency room at St. Michael’s Hospital. She was wheeled up to Labour and Delivery where her Italian speaking obstetrician was on staff.
When my father arrived, they had to get his written consent in case she needed a caesarean section, not hers.
That’s how things worked even in Canada in the ’60s. Women needed consent from their husbands for treatment.
While my mother laboured, the nurses told my father to leave and go home. Husbands weren’t allowed to stay in the delivery room back then.
So he listened and left. What did he know?
You listened to the doctors and nurses, without complaining. No questions asked.
My mother delivered me, but I was not well. Her obstetrician told her not to worry, saying “la bambina c’ha un problema con la respirazione” which meant “the baby has a breathing problem.”
She was told they put me on her belly to hold and her doctor told her not to worry. She was so happy to have had a little girl. Caterina was what she would name me.
I was born with a congenital diaphragmatic hernia, but no one told my mother this. I was whisked away to the Hospital for Sick Children where I was fortunate enough to have life saving surgery to repair my birth defect.
For three whole days however, my mother was unaware. When she would ask the nurses to see her baby, they told her that they had already fed the baby and that I was sleeping.
When my father and their friends came to visit her in the hospital (back then you would stay in hospital for a week), she noticed they all looked sad. She would ask them “what’s wrong? …is my baby not beautiful?” They all continued to with-hold the truth from her, thinking I might not live.
They even called a priest and had me baptized in keeping with the Catholic faith.
They kept this from my mother also.
On the third day, a tall doctor stopped by my mother’s room to speak to her. He introduced himself as the surgeon from the Hospital for Sick Children. My mother barely understood what he was saying. He told her that her baby was fine; that I was very strong. She was in shock.
My baby is fine? What was he talking about???
The surgeon was in shock that she had not been told anything. He explained to her: her daughter had been born with a hole in her diaphragm and that her abdominal contents were spilling into her chest at birth.
But I was a very strong baby, and by then had passed the point of danger.
My mother was shocked, angry, worried and grateful all at once. How could her doctor, nurses, husband and friends have all kept this from her for 3 days?
She felt betrayed for trusting the nurses when they told her that I was resting and fed.
But what did she know? She was a young Italian immigrant with a grade 6 education.
My mother was brought to see me at the Children’s hospital but could not touch me for the incubator. I was in there for 45 days and every day she took the bus to come nurse and hold me.
And so with this experience, my mother became determined that I should become a doctor. She planted the seed in my head from when I was a small child.
When I was doing my paediatrics rotation in my third year of medical school, I went to medical records at Sick Kids hospital to track down my own records. Wearing my own lab coat, I told them that I was there to retrieve my own medical history now.
This is why I became a doctor…for my mother.
Watching a loved one suffer is one of the worst experiences you can go through… it’s worse than having the pain inflicted upon you directly.
My sister has always had health issues. Throughout our childhood she struggled -hospitalizations, chronic illness. One thing after the other. It shaped our lives as kids. My parents were always trying to stay on top of it…I saw how the struggled with the health system but of course I had no insight as to why.
This time was different. I saw it the day she picked me up coming home for a visit from med school–her right eye was opaque.
“What’s wrong with your eye”? I asked her as I climbed into the back seat– “you need to go to ER!”
” I know,” she replied, “it just started a few hours ago and it really hurts but I want to wait till later so the ER isn’t so busy”
“No! It could be an ulcer, it could be acute glaucoma! You can lose your vision” …all my newfound knowledge flowing as I panicked.
But my sister was adamant. She did not want to wait for hours in the ER as she has been through this many times before. She would wait. She was “working” the system.
I went home and worried. Sure enough, she came home in the early morning with a patch over her eye, antibiotic drops for a corneal ulcer and a plan to see the eye doctor (opthamologist) again in a few days.
The pain was excruciating-I could see it. She went straight up to bed, in the dark room with ice over her head and cried. Nothing we had at home for pain would touch it.
I debated. Who was I but a fourth year medical student to call the on-call resident? But I knew. I knew that this pain was wrong; she needed more. I even looked it up to make sure I wasn’t over-reacting.
I was a fourth year medical student. I wasn’t certain about anything but I knew that I had to do something-in this case, I summoned up my nerve and called the doctor on call and pushed. In the end, the resident agreed to have my sister come to the clinic the next morning for re-evaluation and treatment.
That was my first time advocating for a family member directly and it taught me a lot about our system.
That it relies on advocates to speak for patients, to push for help; resources are stretched so thin that if there isn’t someone to speak up, that person will fall behind.
So where does that leave those who have no one to speak for them? The ones with no voices?
That experience may have been the driver for why I became a family physician. It is part of my role now – a big part.
It is my job now to speak for my patients-especially the ones who’s voices are not heard loudly.